Case study

How we hired operators ourselves in 2 days

The challenge

Quickly find operators to validate leads and understand before the interview who is genuinely right for the job.

Experience alone was not enough for us. An operator talks to people all day, so we needed to check diction, speech and how the person sounds in conversation.

What we did

We launched the vacancy in Zippy and added a practical task — the candidate had to record our working script and send the audio.

From the recording we could instantly assess speech and see who was worth inviting further. We also looked at the rest of the task and screening results, not just the audio.

Result

The vacancy was closed in 2 days. On day two the right candidate was already on the job, handling tasks to our standards.

We repeated this process several times, always using practical assignments to evaluate candidates before talking to them, not just by their resumes.

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